What Happens if I Refund a Game and Buy It Again Xbox One
Xbox refund: how to become your money dorsum on Xbox Series Ten and Xbox Series Due south games
Go your money back, no hassle
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If you're running into a significant issues with a game on your Xbox Serial Ten or Xbox Series S panel, you lot need to know about the Xbox refund policy. After all, no one should have to settle with buying a cleaved or unfinished gaming experience.
Xbox refunds don't employ to games in Xbox Game Pass (and the Xbox Cloud Gaming service available through the premium Xbox Game Pass Ultimate tier), as y'all can freely install and uninstall games without paying a penny more than than your monthly sub cost. Only, if yous're encountering bug in a game you've bought through the Xbox Store then you could be eligible for a full refund.
It's a terrible feeling to spend $70 / £70 on a new game but to discover at that place are problems blocking game progression, or making it entirely unplayable. Thankfully, Microsoft does take refund policies in place to help have the sting out of such a buy, and assistance you and your wallet rest easier.
Read on to find out exactly how to request a refund on your Xbox panel, too equally which products are eligible for refund, and the criteria you'll need to meet in gild to successfully get your money back.
Xbox refund: what you demand to know first
If y'all're familiar with Steam's refund policy, you lot should know that Xbox'southward isn't quite as generous, nor is the PlayStation refund policy over on PS5. The e'er-popular PC platform allows you to refund a game within fourteen days of purchase, and so long as the title has been played for less than two hours. If these criteria are met, Steam will usually authorize the refund fifty-fifty if the reason is dissatisfaction with the product.
On Xbox, digital purchases are usually considered concluding. In rare cases, such every bit with the bug-ridden launch version of Cyberpunk 2077, Microsoft will relax its rules on refunds. However, this is only if the visitor deems a product not fit for buy.
For an Xbox refund, the product must be demonstrably faulty, or purchased either by error or past someone else accessing your account. Examples of eligible refunds include non beingness able to launch the game from the dashboard, severe bugs or glitches rendering a game unplayable, or - every bit mentioned - purchasing the wrong game (or version of a game), or a third-party buying the product without your consent.
While the above examples should make the game eligible for a refund, you usually likewise have to make your request within 14 days from the point of purchase, and only if you've played for less than 2 hours. Y'all as well tin't refund whatsoever additional content for a game such as DLC, flavor passes and the like.
Cancelling a pre-order is thankfully much simpler. And so long every bit you request the counterfoil more than ten days before the game'due south launch it should be approved automatically.
How to asking an Xbox refund
To begin the refund process, you'll first demand to head to the refund request folio on the Xbox back up website. Once there, sign in to the Microsoft business relationship you utilize to play on your Xbox console, and you lot'll so see a list of games eligible for refund.
From there, click the checkbox next to the game yous desire to refund, and click the highlighted button titled 'Request a refund.' You may see a xanthous exclamation mark icon next to your game with the text 'Request provisional' next to information technology. This volition ordinarily testify upwards if you don't meet one or more of the Xbox refund criteria, such equally owning a game for longer than 14 days. Note that Microsoft may deny the refund request on this basis.
Afterward y'all click 'Request a refund', a new box will appear requesting further information. You lot'll demand to select a reason for the refund request, from these options:
- Adventitious purchase
- Billing fault
- Purchased content doesn't work
- I didn't make the purchase
- Cancel pre-order
Each of these options all characteristic their own dropdown bill of fare, in which you'll need to select the specific reason that best matches the above criteria, such equally 'incorrect version purchased' or 'does not match description.' Choose the selection that best describes your trouble to continue.
Take care not to ignore the 'Additional details' field, either. If you're able to describe your issue in farther particular it may increase your chances of getting a successful refund. Provide as many details as you feel are necessary, so click 'Side by side'.
Finally, you'll see a breakdown of your refund asking, allowing you to confirm all of the details you've entered. If everything looks good, click 'Submit' to initiate the refund asking.
You'll normally receive a response inside 72 hours of sending your request. Comport in listen that Microsoft reserves the right to decline the refund request for any reason, but if your query matches the criteria outlined above, you've a good take a chance of receiving your refund with no farther questions.
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Rhys is a Staff Writer for TechRadar, and while relatively fresh to the office, he's been writing in a professional capacity for years. A Media, Writing and Production graduate, Rhys has prior experience creating written content for Hr companies, restaurants, app developers, Information technology sites and toy sellers. His true passions, though, prevarication in video games, Tv, audio and home entertainment. When Rhys isn't on the clock, you'll normally find him logged into Final Fantasy 14.
Source: https://www.techradar.com/how-to/xbox-refund-how-to-get-your-money-back-on-xbox-series-x-and-xbox-series-s-games
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